Privacy Policy

Thorpe Glen (“we”, “us”, or “our”) is fully committed to protecting your privacy and safeguarding the personal data you provide to us. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you access or use our website located at thorpeglen.com, and explains your rights under applicable data protection regulations, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

1. Commitment to Privacy and Data Protection

We recognize the importance of personal data protection and are committed to ensuring that your data is handled with the utmost care and in compliance with the highest standards of data privacy. We process your data in accordance with lawful bases as specified by applicable data protection laws, and we take appropriate steps to protect your privacy at every interaction with us.

2. Scope and Data Controller

This Privacy Policy applies to all users and visitors of thorpeglen.com and any services offered through our site. For the purposes of data protection laws, Thorpe Glen is the Data Controller of your personal data submitted or collected through this website. Any inquiries or issues related to your data may be directed to us using the contact details provided in Section 13 below.

3. Categories of Personal Data We Process

We may collect, use, store, and transfer the following categories of personal data:

a. Usage Data
Information about your interactions with our website, such as IP address, browser type, referral sources, device identifiers, geographic location, date/time stamps, and browsing sessions.

b. Account Data
Information you provide to create or manage an account, including your name, residential or business address, email address, phone number, and other identifiers.

c. Profile Data
Data relating to your preferences, historical purchases, behavior on thorpeglen.com, saved settings, and user-generated content tailor-made to enhance your experience.

d. Communication Data
Information contained in your communications with us, including customer service or support inquiries, chat messages, complaint history, and feedback forms.

e. Technical Data
Information obtained through web beacons, cookies, and other tracking technologies including device information, operating system settings, mobile device ID, system logs, browser plugins, and connection data.

f. Transaction Data
Details of any purchases or transactions made on thorpeglen.com, including payment method, billing/shipping address, products purchased, order status, currency preferences, and delivery information.

g. Preference Data
Data obtained or inferred regarding your consent choices, marketing subscriptions, product categories of interest, and other personalization preferences.

4. Legal Bases for Processing Personal Data

We process your data only when legally permitted. The legal bases upon which we rely include:

– Consent: When you explicitly provide authorization for certain processing activities, such as receiving marketing communications.
– Contract: When processing is necessary for the performance of a contract or to take steps at your request prior to entering into a contract (e.g., completing an order).
– Legal Obligation: Where we are required to process your data to comply with a legal statutory obligation.
– Legitimate Interests: Where processing is necessary to pursue our legitimate interests in improving the website, preventing fraud, or ensuring security, provided that these interests are not overridden by your fundamental rights and freedoms.

5. Your Data Protection Rights

Under GDPR and CCPA, you have the following rights in relation to your personal data:

– Right of Access: You may request access to the personal data we hold about you.
– Right to Rectification: You are entitled to have inaccurate or incomplete personal data corrected.
– Right to Erasure: You may request the deletion of your data under certain circumstances (“right to be forgotten”).
– Right to Restrict Processing: You can request that we limit the use of your data in certain situations.
– Right to Data Portability: You may be entitled to receive a copy of the personal data you provided to us in a commonly used, machine-readable format and transfer it to another controller.
– Right to Object: You have the right to object to the use of your data for direct marketing or where processing is based on our legitimate interests.
– Do Not Sell My Personal Information: California residents may request that we do not sell their personal information, in accordance with the CCPA.

To exercise any of the above rights, please contact us at [email protected]. We may require verification of your identity before fulfilling your request.

6. Security Measures

Thorpe Glen takes data security seriously. We implement a combination of technological and organizational safeguards including, but not limited to:

– End-to-end encryption of sensitive data in transit and at rest
– Role-based access controls and user authentication procedures
– Regular security audits and system penetration testing
– Secure data backups and disaster recovery programs
– Privacy training for all staff and contractors handling personal data

7. International Transfers

In cases where your personal data is transferred outside of the UK, EEA, or your country of residence (such as to data processors or service providers), we ensure adequate protection by implementing one or more of the following:

– Standard Contractual Clauses approved by relevant authorities
– Transfer to a country recognized as having adequate data protection laws
– Binding corporate rules or legally approved certification mechanisms

8. Data Retention

Personal data is only retained for as long as necessary to fulfill the purposes for which it was collected, or as required by law. Typical retention periods include:

– Transaction and financial data: up to 7 years
– User accounts (inactive): up to 3 years from inactivity
– Customer service inquiries: 2 years
– Technical and usage data: up to 2 years, unless anonymized earlier
– Marketing preferences: until revoked or updated

After the applicable retention period, data is securely deleted or anonymized for aggregate reporting and analytics purposes.

9. Cookie Policy

We use cookies to enhance your browsing experience on thorpeglen.com. Cookies are small data files stored on your device that allow us to:

– Enable website operation and essential functions (Essential Cookies)
– Remember your settings and preferences (Functional Cookies)
– Measure visitor behavior and improve site efficiency (Analytics Cookies)
– Improve performance and usability under load (Performance Cookies)

10. Cookie Management and Compliance

Thorpe Glen complies with GDPR and CCPA regarding cookie usage. Visitors are shown a cookie consent banner upon their first visit to the website and may select their preferences. You may update your preferences or opt out of certain cookies at any time through the “Cookie Settings” link on thorpeglen.com or by adjusting your browser settings. Note that disabling certain cookies may affect website functionality.

11. Children’s Privacy

thorpeglen.com is not directed at, and does not knowingly collect personal data from, children under the age of 13. If we become aware that we have inadvertently collected personal data from a child under 13, we will delete that information immediately. If you believe your child has provided us with personal data, please contact us at [email protected].

12. Changes to This Policy

We reserve the right to modify or update this Privacy Policy as necessary to reflect changes in our practices or legal requirements. Any material changes will be announced through an update on thorpeglen.com. Continued use of our website following any changes indicates your acceptance of the updated policy.

13. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or our handling of your personal data, you may contact us at:

Email: [email protected]

We are committed to complying with applicable privacy and data protection laws and will respond to all requests or concerns in a timely and transparent manner.